George Pond, MA, Ed. – Career Coach



·       CAREER GOVERNANCE COACHING – Three years private practice in career development strategies and social media networking skills, Provided information and free tools for job-seekers at

·      TEACHING – Three years teaching desktop programming at Disney University (Walt Disney World Co.) One year as Traditions Assistant, leading an employee orientation program. Bachelor’s and master’s degrees in education, followed by public school band and general music teaching. Three years teaching music theory for the U.S. Army.

·      WRITING – Fourteen years corporate technical writing as enterprise I.T. Analyst. Documented business case, functional requirements, application design, and test plans. Wrote user guides and training materials.

·       SOCIAL MEDIA – Three years blogging and social media content development. Six Facebook pages. 893 LinkedIn connections.  HootSuite certified.

Current Published work


The Job-Seeker’s Handbook for Social Media (126 pages)

The Toolkit for Social Media Networking (forms)



The Work Life Journal

Web/Blog Design,,


Fast-Track Your Career Journey with Social Media


Code3w, Inc. Co-Owner 10/13 – Present
Orlando, FL Social Media Manager and Tech Writer

Deliverables:  Job Kettle Design Document and Screen
Layouts; Data Design; 15 video lessons; 31 blog posts; 1,851 tweets

·     Developed a social media networking course published on
Published “The Job Seeker’s Handbook for Social Media”.  Developed a blog at and authored 31 blog posts.  Produced demonstration videos.
Tested  Documented issues and planned phased enhancements.

·     Documented requirements for  Created screen mock-ups.
Designed the SQL database.  Conducted data analysis and application testing.

Consultis Consultant 4/11 – 10/13
DeLand, FL Sr. Business Analyst and Tech Writer Volusia County Schools

Deliverables:  Design Documents; 60 Use Case Documents; 2 Test Plans;
Test Scripts; Presentation Slides

·     Documented requirements and screen layouts for a teacher evaluation
system.  Coordinated offshore development.  Conducted User Acceptance Testing (UAT) and training on tablet computer with school principals, teachers, and district leaders. Initiated and designed weekly reporting. Provided telephone support.

·     Documented requirements and data architecture for systems integration in the K12 Exceptional Student Services Department.  Documented design and screen layouts. Coordinated offshore development. Trained staff in report writing. Documented User Acceptance Test (UAT) materials. Provided telephone support.

Veredus Corp Consultant 2/11 – 3/11
Orlando, FL Sr. Business Analyst Florida Virtual School

Deliverables:  250 Functional and Business Requirements

·     Documented requirements for the bid/selection process of a content management system. 

TEKPartners Consultant 6/10 – 2/11
Lake Buena Vista, FL Sr. Business Analyst and Tech Writer Walt Disney World Co.

Deliverables:  Interface Specifications; Feasibility Study; System Test Scripts;
Service Level Agreement; 8 Training Modules

·     Documented requirements, technical specifications, and test scripts for an enterprise content management team. Wrote several documents using Walt Disney World Co.’s Common Methods methodology.

·     Wrote training materials for shipboard deployment of a content management system.

SetFocus 9/09 – 5/10
Remote/Parsippany, NJ Process Analyst

Deliverables:  Process Migration Requirements; Agile/Scrum Implementation Plan;
Sales Performance Dashboard

·     Documented business processes.  Wrote a requirements document for
business process migration.  Documented Agile/SCRUM methodology procedures.  Implemented prototype Business Intelligence reporting.

Code3w, Inc. Co-Owner 11/08 – 8/09
Orlando, FL Internet Analyst and Tech Writer

Deliverables:  Search Engine Optimization (3 websites);
Social Media Marketing (2 clients)

·     Designed web pages and online SQL Server databases using SQL Server Management Studio.  Designed data movement in Microsoft SQL SSIS and reports in SSRS.  Performed Search Engine Optimization (SEO) and social media marketing.

TEKSystems Consultant 8/08 – 11/08
Lake Buena Vista, FL Sr. Business Analyst and Tech Writer Walt Disney World Co.

Deliverables:  Report designs (17); Use Cases (38)

·     Documented reports and data elements for a Disney Vacation Club project. Created a Conceptual Data Model.

TEKSystems Consultant 8/07 – 7/08
Orlando, FL Sr. Business Analyst and Tech Writer Starwood Vacation Ownership

Deliverables:  System User Guide; Requirements Documents (3); Vision Document;
Workflow Diagrams; Report Specifications

·     Wrote a user guide for Starwood’s inventory control system.
Documented requirements for reservation system and inventory control system upgrades.
Initiated a rules engine strategy for vacation week exchanges.

·     Diagrammed inventory control workflows.  Wrote user guides for reporting
applications.  Wrote report specifications. 

Aquent Consultant 8/06 – 5/07
Lake Buena Vista, FL Business Analyst and Tech Writer Walt Disney World Co.

Deliverables: System Configuration Procedures; Requirements Documents (2);
Technical Design Document; Test Plan Documents (2)

·     Researched and wrote AS400 System Configuration Procedures.

·     Documented requirements for Services-Oriented Architecture (SOA)

·     Wrote requirements documentation for Disney’s Honeymoon Registry.

·     Wrote the documentation set (SRA/SDS, TSD, Test Plans, Deployment
Guide and more) for an enterprise messaging hub. 

TEKSystems Consultant 8/05 – 4/06
Orlando, FL Business Analyst and Tech Writer PBS&J

Deliverables: Requirements Documents (2); Test Scripts; HTML Help Pages;
Microsoft Access Reports; Data Models; SQL Queries

·     Planned test strategies, authored scripts and led regression and
release testing for an Emergency Response System.  Wrote the User Guide and
context-sensitive help pages.  

·     Documented a Feasibility Study.  Documented requirements for a
dashboard reporting application.

Code3w, Inc. Co-Owner 4/05 – 8/05
Orlando, FL Web Designer and Tech Writer

Deliverables: Design Document; Screen Layouts; Data Models

·     Collaborated on design of a real estate school marketing and
registration web product.  Created and documented the website design.

Walt Disney World Co. Cast Member 8/88 – 4/05
Orlando, FL IT Analyst, Trainer and Tech Writer

Deliverables: Software User Guides (3); Requirements Documents (5)

·     Wrote Merchandise Budgeting System User Guides. Documented Parks
Labor Rate Development Procedures.

·     Documented requirements for Merchandise, Foods, Operations,
Engineering, and Custodial Division systems.

·     Provided Data Architecture services.  Prototyped a metadata repository.

·     PART-TIME AT DISNEY UNIVERSITY: Taught Traditions I (orientation
program). Taught the Microsoft FoxPro Database Course at Disney. Wrote and led
the FoxPro Developer Course.


M.A., Ed.
HRD/Technical Training
George Washington University

B.A., Ed.
Music Education
Boston University